FAQ

What is your return policy?

No returns on any items!! So please be sure to purchase the correct item.

If an item is damaged or incorrect, please send pictures, order number & contact info to jeraeandco@gmail.com

How long is the processing time?

The current processing time is 3-5 business day. Business days does not included weekends or national holidays. 

Do you ship internationally?

Currently, Jerae and Co only ships in the U.S. But, we soon hope to ship internationally. 

How long will it take for me to receive my package?

All orders are handmade. Please expect a wait of 1-4 business days for your order to ship standard Shipping is via USPS and takes 2-7 days. 

What shipping company do you use?

 All orders are mailed through USPS.

Can I cancel my order?

No, due to the fact we try to ship out product as quickly as possible and some items are made custom to order.

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